1. Tell us
If something isn't right, please tell us as soon as possible — most problems are quickest to fix when we hear about them early.
- Call 020 8914 7824
- Email hello@linxrenewables.co.uk
- Or use our contact form
Please include your job reference (it starts LX-), your address and what's gone wrong. Photos help.
2. What happens next
- We acknowledge your complaint within 2 working days and tell you who is handling it. [To be confirmed by LINX.]
- Your project manager or a senior member of the team looks into it, which may include a visit.
- We aim to give you a full written response within 14 days, or explain why we need longer. [To be confirmed by LINX.]
- If a product is at fault, we deal with the manufacturer under its guarantee on your behalf.
3. If you're not satisfied
Ask for your complaint to be reviewed by a director, who will reply in writing.
If your installation is covered by a consumer code, guarantee scheme or competent person scheme, we'll tell you how to use its dispute resolution service — the details are in your contract and handover pack. Each accreditation we hold is listed with a link to its register on our accreditations page.
You can also get free, impartial advice from the Citizens Advice consumer helpline on 0808 223 1133, and your statutory rights are not affected.
4. Guarantee claims
If your complaint is about a fault covered by a guarantee, see how our guarantees work — we'll work out whether it's a product or installation issue and handle it either way.
5. How we use complaints
Every complaint is recorded against your property in our customer system so nothing gets lost, and reviewed so we can stop the same thing happening again.